Call Us

What we do for you

When you first contact us by phone, you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem.  Our assessor will decide on a course of action to help you resolve your issue. It may be necessary for them to make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at one of our advice centres.

Please note that at busy times you may need to wait in a queue to speak to assessor, but we will do our best to get to your call as soon as we can.

How we help

The assessor will research, evaluate, and offer courses of action. They will help you to make informed decisions by arming you with the latest available information and the best and most accurate advice.

Our staff are trained to advise on virtually any issue including:

• Benefits
• Work
• Debt and money
• Consumer
• Family
• Housing
• Law and courts
• Immigration
• Health