Call Us

Telephone Helpline: 0808 250 5708 (freephone)

Monday to Friday 9.30am – 4.00pm

What we do for you

When you first contact us by phone you may will be given a brief initial assessment, normally around 10 minutes,  in order for us to understand your problem.  Our assessor will decide on a course of action to help you resolve your issue. It may be necessary for them to make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at one of our advice centres.

Please note at busy times you may need to wait in a queue to speak to assessor but be rest assured that we will do our best to get to your call as soon as we can.

How we help

Our assessor will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:

  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Family
  • Housing
  • Law and courts
  • Immigration
  • Health

Our assessors use all the latest information so that you are armed with the best and most accurate advice.

Macmillan Welfare Benefits Project

This service was set up to provide welfare benefits advice for people affected by cancer, as well as their families and carers. We are currently funded by Macmillan Cancer Support. The service is available for people living in the boroughs of Barnet, Enfield and Haringey.

Patients or family members can contact the project directly and healthcare professionals can also refer patients to the project.

At present we are unable to offer advice at outreach centres or in our bureaux.

However you can still contact us by telephone or email:

By telephone: 020 8440 4227

By email:

Need help with your bills?

Find out what funding and support is available.