What we do for you
When you first contact us by phone, you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our assessor will decide on a course of action to help you resolve your issue. It may be necessary for them to make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at one of our advice centres.
Please note that at busy times you may need to wait in a queue to speak to assessor, but we will do our best to get to your call as soon as we can.
How we help
The assessor will research, evaluate, and offer courses of action. They will help you to make informed decisions by arming you with the latest available information and the best and most accurate advice.
Our staff are trained to advise on virtually any issue including:
- Debt and money
- Law and courts
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.
Call us for free: 0800 144 8 444
For online advice or to chat to an adviser: citizensadvice.org.uk/helptoclaim
Macmillan Welfare Benefits Project
This service was set up to provide welfare benefits advice for people affected by cancer, as well as their families and carers. We are currently funded by Macmillan Cancer Support. The service is available for people living in the boroughs of Barnet, Enfield and Haringey.
Patients or family members can contact the project directly and healthcare professionals can also refer patients to the project.