Role Profile
An exciting opportunity has arisen for someone with great interpersonal skills and a thorough knowledge of social welfare advice to join our expanding supervisor team. This could be the perfect opportunity for an experienced adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.
You will be responsible for the supervision, quality and performance of a team of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.
About us
Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, and immigration. Last year we helped 10,700 people with over 45,000 problems and achieved financial outcomes for clients totally over £6.9 million.
| Reports to: | Advice Services Manager
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| Key role purpose: | To assist the Advice Services Manager in the provision of an advice service. This will include the delivery and supervision of telephone, face to face and digital advice throughout Barnet including all outreach locations. |
| Normal place of work: | Barnet – office and outreach locations |
| Contract length: | Permanent – Full time |
| Hours: | 36 hours per week |
| Salary: Benefits: | £36,941 per annum
|
Job Description
Supervising the helpline and advice sessions
- Providing advice and guidance to volunteers, advisers and assessors and checking their work is in line with Citizens Advice Quality Standards
- Responsibility for the delivery of advice services in all outreach locations
- Ensuring efficient and effective processes are followed
- Supporting volunteers to increase their independence
- Where necessary advocating on behalf of clients in a sensitive and professional manner
- Giving advice across all channels as necessary
- Ensuring cases are followed up and outcomes recorded
- Overseeing the referral of clients to and from other agencies
- Working flexibly and responsively as the needs of the service require, including working in outreach and other office locations
- Implementing any service changes as directed by the Head of Advice Services
- Supporting the work of any other project based in the office and making appropriate referrals
- Regular travel to outreach locations across the London Borough of Barnet to deliver and supervise advice services.
- Transporting equipment, including laptops, chargers and other materials, to and from outreach locations to support service delivery
- Demonstrating an understanding of CAB Health & Safety, and Safeguarding Policies
- Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service
Person Specification
- Recent and ongoing experience of generalist advice
- Supervisory skills including the ability to support and coach a volunteer team, allowing the volunteers to develop and realise their potential
- Demonstrated ability to research complex information and to relay this in an understandable way
- Clear understanding of what makes good case records in line with Citizens Advice Quality of Advice standards
- Ability to organise and prioritise a workload under pressure
- A commitment to wellbeing and professional development
- Ability to support and deliver change in a Citizens Advice environment
- Ability and willingness to work flexibly and responsively
- The postholder must hold a full UK driving licence and have access to their own vehicle with business use insurance, as the role involves regular travel between outreach locations and the transportation of equipment, including laptops and chargers
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.
Please apply by submitting an application on our website. If you do not meet all of the skills detailed above but you feel like this is a job you’d really like to do we would love to hear from you.
If there are any particular aspects of the role you wish to discuss before applying, please email recruitment@barnetcab.org,uk and include any particular questions as well as a contact telephone number.
Closing date of applications – Friday 11 September 2026 at 5.00pm
Interviews: We will interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.