When Helena was diagnosed with cancer, it changed everything.
Her diagnosis not only took an immense physical and emotional toll but also introduced a number of financial and bureaucratic challenges. Unable to work due to the effects of her disease and the treatments, Helena found herself in a precarious situation with no income to support her basic needs. The situation was further complicated by her immigration status, which, while granting her leave to remain, denied her access to public funds.
Faced with these overwhelming challenges, Helena turned to Citizens Advice Barnet to navigate the complex intersection of legal, financial, and personal crises. The immediate concern for Helena was the fact that she had ‘No Recourse to Public Funds’ (NRPF) – a condition attached to her Leave to Remain immigration status.
This restriction severely limited her ability to access the essential financial support systems available to cancer sufferers. With mounting bills, including a significant bank loan taken out for her education and living expenses, the stress and uncertainty became almost unbearable. The situation was made worse by the looming threat of unemployment.
“It was very stressful because I didn’t know how to pay the loan. And my employer told me if I wasn’t better by February, then she would terminate my role,” she said.
Recognising the urgency and complexity of the situation, Harshida, our expert immigration adviser sprang into action. Harshida was able to provide comprehensive support to Helena, guiding her through the process of applying to the Home Office to have the NRPF condition removed. This step was crucial in unlocking access to a financial lifeline in this time of need.
Helena said: “It was such a relief because I didn’t have to worry where the rent was coming from and when or how we would pay the loan off.”
She added: “Harshida, was very professional and she was very sympathetic and compassionate because every time I spoke to her she not only was concerned about the case, she was concerned about my wellbeing.”
Harshida’s empathy and concern for the individual’s wellbeing, beyond just the case at hand, provided much-needed reassurance and comfort during a tumultuous period.
The successful removal of the NRPF marked a turning point for Helena. With this access, she could finally address her financial obligations, secure housing, and manage loan repayments. This relief from financial stress allowed her to focus on her health.
If you’re interested in supporting Citizens Advice Barnet to help people like Helena and others, find out about how you can get involved.