Ted's Story

Ted has claimed Personal Independence Payment (PIP) for the last three years, but was only receiving the mobility component. PIP is made up of two components – mobility and daily living, and he was receiving nothing for daily living. Our Welfare Benefits Caseworker, Susan, helped Ted request a mandatory reconsideration.

“I got in touch with Citizens Advice Barnet as I’m not very articulate – I need help putting down what I want to say on paper. They helped me claim PIP three years ago, and I got the enhanced mobility rate but nothing for personal care (daily living component). I didn’t appeal at the time as I was happy to get what I got – I was working then.

“I had to reapply after three years, so I came back to Citizens Advice Barnet for help to do that.

“I got the enhanced rate for mobility, but, again, nothing for personal care. Someone at Citizens Advice Barnet said: ‘why not ask them to reconsider’. I’ve had to pack up work over the last year, so I decided to go for it and got an appointment with Susan to help me.