Advice Services Manager

Advice Services Manager (Macmillan & Specialist Projects)

Role Profile

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our Macmillan project along with other specialist projects. This could be a perfect opportunity for an experienced people manager to step into.

You will be responsible for the 121, quality and performance of the team. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across the projects.

About us

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, work and immigration. Last year we helped over 12,700 people with over 42,350 problems.

Reports to:	Head of Advice Services
Key role purpose:	To manage projects, including staffing, services and quality. Ensuring we offer good quality advice to clients The development of our services to enable us to grow our presence in the community. Work closely with the staff in all projects to provide support and guidance on development.
Normal place of work:	Barnet, (Hybrid)
Contract length:	Permanent – Full time
Hours:	36 hours per week
Salary: Benefits:	Up to £39,750, per annum (pro-rated) Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders 25 days Holidays plus Bank Holidays and additional days over Christmas break Option to Buy Additional Leave Employer pension contribution Access to development opportunities to enhance your skills A supportive and collaborative work environment that values creativity and personal growth

Job Description

Responsible for the day to day operational management of the projects.
Leading and organising all aspects of staff recruitment and selection for the projects teams
Direct line management using tools provided and creating a culture of collaborative working
Assist the Head of Advice Services in actively engaging the support of relevant stakeholders in the areas covered by the project
Maintain good relations with Citizens Advice and prepare reports as necessary, ensuring compliance with all service agreements
Efficiently collect all relevant project data so that project activity can be accurately reported to funders
Ensure that all project services are accurately and effectively marketed and publicised
Maintain and monitor effective and efficient office administrative systems for the projects.
Use information technology as required and ensure that it is used as effectively as possible within the projects.
Support Head of Advice Services in the development of strategic objectives for the Services and ensure the achievement of objectives through team and individual objectives
Ensure that project staff and services integrate well with the rest of CAB, keeping the rest of CAB up to date with the projects and attending staff meetings as required.
Produce reports as required by the Trustees on the work of the projects and attend CAB Board of Trustee Meetings as required.
Represent the projects and CAB at meetings, forums and through appropriate networking.
Ensure the project actively participates in CAB research and campaigns plans and meetings.
Demonstrating an understanding of CAB Health & Safety, and Safeguarding Policies
As with all roles at CAB, to be carried out in a way commensurate with our organisational values – Committed, Together, Supportive, Respectful

In addition to the role & responsibilities outlined in this Job description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.

Person specification

A working knowledge of advice services
Experience in managing and motivating staff to deliver creativity and passion for work we do
The ability to work both independently and as part of a team to manage a busy workload
Drive engagement with partners to build brand awareness
Clear, strategic and lateral thinker able to make clear and effective decisions
Demonstrates compassionate leadership
Effective in managing change
Commitment to continuous professional development and learning

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.

Please apply by submitting an application on our website. If you do not meet all of the skills detailed but you feel like this is a job you’d really like to do we would love to hear from you.

Also if there are any particular aspects of the role you wish to discuss before applying, please email on recruitment@barnetcab.org.uk and include any particular questions as well as a contact telephone number.

Closing date of applications – 21 February 2025, 4pm

Interviews: We interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.

Job Application (Advice Services Manager)

Position applied for

If part time role, how many days a week

Personal Details

First Name *

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May we contact you at work?

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When would you be available to take up the post?

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Current Salary

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Education, Training and Work Experience

Please list your education and/or training (including short courses) that you have undertaken and that is relevant to your application

Please include the Date, the Education/Course/Training and the Qualification obtained

Please list your current and previous employment and voluntary work in date order starting with the most recent

Please include the Date (from & to), the Job Title and Name of Employer and the Nature of Work

Supporting Information

In this section we would like you to give specific information in support of your application. Taking each point of the Person Specification, please demonstrate how you have all the necessary skills and abilities. The panel will only receive this information in order to shortlist so ensure it is completed fully.

Are there any adjustments we can make to assist you in your application and/or interview?

Is there any equipment or support that we can provide to help you carry out the role itself?

This information will be treated as confidential. Please be assured that we will be supportive in discussing any adjustments with you at any stage of the recruitment and selection process.

References

Please give the details of TWO referees who can comment on your suitability for the post. These should not include relatives or people who do not know you in a professional capacity. If you have been employed we would expect to seek a reference from your current or most recent employer.

Reference 1 *

Reference 2 *

Declaration

Applicants for this role must have permission to work in the UK.

Have you ever committed an offence under UK Immigration Law?

Yes

Data Protection

As part of the recruitment process we may collect and store sensitive personal data about you. We are required by law to obtain your consent to such data being recorded. It is our policy to store data relating to recruitment procedures for a maximum of 12 months after submission, for internal auditing purposes. Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial/ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions.

For the Purposes of the Act the Data Controller is Citizens Advice Barnet.

Consent

I declare that the information given on this form is correct to the best of my knowledge and I acknowledge that by submitting this form I give my consent to sensitive personal information being recorded and stored

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Jan 21, 2025 In Jobs