The charity for your community


Citizens’ Advice – Campaigning for Change

The experience of Citizens Advice gives a unique, fresh insight into the problems facing UK citizens.

Citizens Advice collects evidence of clients’ problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues reported by clients, contributing to public debate and informing legislation.

The evidence we gain by helping people is used to tell policy makers and service providers nationally about the impact of policies and advocate change.

Our policy work focuses on:

  • addressing poverty
  • challenging discrimination
  • getting a fair deal for all
  • improving service delivery
  • securing access to justice and advice

What about Research and Campaigns in Barnet?

Within Citizens Advice Barnet we have our own social policy group which seeks to identify problems locally and where possible to address them.

So far, our local campaigns have included putting pressure on local social landlords to work more closely with their tenants who are in rent arrears, so as to avoid evicting them and making them homeless; and liaising with the housing benefit department to improve the way in which they deal with applications for discretionary housing payments.

We rely on our work with our clients – all of whom either live, work or study in Barnet – to undertake this work and to identify new issues upon which to campaign.


Vision – We want to make sure that EEA nationals are getting the benefits they are entitled to.

Objective-To stop the DWP exercising an apparent blanket policy in denying EEA nationals universal credit when they were previously and are entitled to benefits.

Sub-objective – We want to ensure that more care and consideration is given by the DWP when dealing with an applicant from the EEA when assessing entitlement to benefits.

Target – To get the DWP to process applications within a timely manner and make sure staff are educated in line with the relevant regulations to ensure the correct decision is being made.

Please call us on 0300 456 8365 if this is an issue you are currently experiencing or know of someone who is experiencing these issues.

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