The charity for your community

VOLUNTEER ADVISER

We require a commitment of at least 18 months.

Hours: 2 days per week

 

Context of role:

Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database.

Volunteers are supported and supervised as they begin to give advice and will receive feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice.

 

Purpose of the role

  • To help provide an effective and efficient advice service to members of the public.
  • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Role Description

  • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
  • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
  • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.
  • Completing clear and accurate case records.

Person Specification

  • Recognising the root causes of problems and participating in taking appropriate action.
  • Keeping up to date on important issues by attending the appropriate training and by essential reading.
  • A commitment to continuous professional development.
  • Attending internal meetings as appropriate.
  • A commitment to the aims and principles of the Citizens Advice service.
  • Being open, approachable and non-judgmental.
  • Ability to communicate clearly both orally and in writing.
  • Ability to sift through information and extract what is relevant.
  • A good level of literacy and numeracy.
  • An understanding of why confidentiality is important.
  • A good level of IT literacy.
  • Be able to input data accurately.
  • A positive attitude to self-development and assessment.
  • Ability and willingness to work as part of a team.
  • Ability to recognise their own limits and boundaries in the role.
  • Enjoy helping people.

© 2018 Copyright Barnet Citizens Advice Bureau Services, 40-44 Church End, Hendon NW4 4JT.

Charity Reg. No. 1065835; Company Limited by Guarantee, Reg. number 02627909.

   

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Citizens Advice Barnet has tried to ensure that the information on this website is accurate. However,Citizens Advice Barnet will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Barnet endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free.  We are not responsible for claims brought by third parties arising from your use of this website. Citizens Advice Barnet assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Barnet, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

 

 

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