The charity for your community


We require a commitment of at least 12 months.

Hours: 1 day per week


 Purpose of the role

  • To co-ordinate, promote and be involved in all research and campaigns activities

Role Description

Provide support and guidance to advisers on research and campaigns work by helping advisers identify suitable cases for research and campaigns work.


Keep up to date with research and campaigns issues:

  • Monitor the Research and campaigns round up, Citizens Advice and other publications and newsletters
  • Network with other people involved in research and campaigns work within Citizens Advice locally, regionally and nationally
  • Network with other local groups and agencies involved in Research and Campaigns work


Maintain the profile of research and campaigns within the office:

  • Report on research and campaigns issues at workers’ meetings
  • Run quarterly meetings on Research and Campaigns issues
  • Promote discussion on research and campaigns issues and campaigns
  • Involve other team members in appropriate research and campaigns activities


Contribute to effective research and campaigns work within the office:

  • Review the priorities for research and campaigns work within the bureau
  • Evaluate bureau research and campaigns initiatives
  • Make proposals for new research and campaigns initiatives
  • Produce written reports on any of the above, as required


Professional development:

  • Attend relevant internal and external meetings, as agreed with the manager
  • Participate in own supervision and appraisal
  • Identify own learning needs and appropriate ways of meeting them



  • Uphold the aims and principles of the Citizens Advice Service
  • Develop and maintain an effective system for handling Bureau Evidence Forms.
  • Develop and maintain systems for recording and monitoring research and campaigns work in the bureau.
  • Maintain detailed records for the purposes of information retrieval, statistical monitoring and reporting.


Person Specification

  • a strong sense of justice.
  • understanding of the importance of research and campaigns work.
  • understanding of key current social issues, and their potential impact on CAB clients.
  • commitment to the aims and principles of the CAB service.
  • ability to give feedback clearly and sensitively.
  • good report-writing skills.
  • ability to analyse complex information.
  • ability to work constructively with other agencies.
  • ability and willingness to work as part of a team.
  • ability to work on own initiative, within given guidelines.
  • desire to continue learning.
  • basic IT skills and willingness to learn further IT packages.
  • good level of written and spoken English.





















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