The charity for your community


We require a commitment of at least 12 months.

Hours: 1 day per week

Our Receptionists/Admin Support Workers are the public face of every local Citizens Advice, managing ‘front-of-house’.   The receptionists carry out the following duties:

  • answer the phone/door
  • greet clients and other visitors
  • ensure clients know what is happening and how long they have to wait
  • explain the services on offer
  • ensure clients have completed questionnaires and consent forms
  • enter/update client information on database
  • deal with any enquiries and explain the process
  • let advisers know when their clients have arrived
  • contact clients to confirm appointments
  • scan/copy documents
  • deal with incoming post/deliveries
  • keep the reception area tidy
  • general office duties

You don’t need specific qualifications and experience but you’d need to:

  • be polite when talking to people
  • have good computing skills
  • have an understanding of, and commitment to, confidentiality
  • be friendly and approachable
    be flexible
  • be patient
  • have a good telephone manner
  • have an ability to cope in a very busy office environment
  • be organised

© 2020 Copyright Barnet Citizens Advice Bureau Services, 40-44 Church End, Hendon NW4 4JT.

Authorised and regulated by the Financial Conduct Authority FRN:617497

Charity Reg. No. 1065835; Company Limited by Guarantee, Reg. number 02627909.


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