The charity for your community

BENEFITS FORM FILLER

We require a commitment of at least 12 months.

Hours: half day per week after training

If you are literate and good at listening, it is very helpful to Citizens Advice to have dedicated volunteers who can complete the variety of forms that clients bring to Citizens Advice for help, including benefit claim forms, housing applications and many others.  You will need to be computer literate so that you can keep a record of the work that you have done.

You will assist clients to complete forms for benefits and help them to understand the procedures and eligibility criteria.

We are looking for people who have the following attributes:

  • Understanding of, and commitment to, the aims and principles of the Citizens Advice service and its equality and diversity policies.
  • Understanding and experience of the main enquiry issues involved.
  • You will need excellent literacy skills, be able to follow procedures, be sensitive and empathic and have well developed questioning skills.

 

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